Privacy Policy for Ridestar Packers and Movers
Last Updated: June 5, 2025
Ridestar Packers and Movers ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Packers and Movers, Logistics, Transportation, and Shifting services (collectively, the "Services").
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
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1. Information We Collect
We may collect personal information from you in various ways, including but not limited to, when you:
- Contact us for inquiries or quotes.
- Request our Services.
- Fill out forms on our website or provide information over the phone.
- Interact with us through email or other communication channels.
The types of personal information we may collect include:
- Contact Information: Name, address (pickup and delivery), email address, phone number.
- Service Information: Details about your move (e.g., inventory of items, preferred dates, special instructions).
- Payment Information: While we may record that a payment has been made, we generally do not store sensitive payment card details directly. These are typically processed by secure third-party payment gateways.
- Identification Information: In some cases, for verification or legal requirements, we may request government-issued identification.
- Technical Information: When you visit our website, we may automatically collect certain information about your device and Browse activity, such as your IP address, browser type, operating system, and pages visited. This information is primarily for website analytics and improvement.
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2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your service requests, schedule and execute your move, and provide logistics and transportation services.
- Communication: To communicate with you regarding your service requests, provide updates, respond to your inquiries, and send important service-related notices.
- Customer Support: To provide customer service and support, and to resolve any issues or concerns you may have.
- Billing and Payments: To process payments for the services rendered.
- Improving Our Services: To understand your needs, improve our services, develop new offerings, and enhance our website functionality.
- Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, special offers, or newsletters about our services. You can opt-out of these communications at any time.
- Legal and Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
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3. How We Share Your Information
We are committed to protecting your personal information and will not sell, rent, or lease your information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., transportation partners, warehousing facilities, payment processors). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
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4. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
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5. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to access and update your personal information. If you believe any of the information we hold about you is inaccurate or incomplete, please contact us.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
- Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
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6. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
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7. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.
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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
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